Operations Manager Housekeeping Berlin
Become an Operations Manager in Berlin: Manage our existing hub on-site, build teams, ensure quality at every hotel, and work closely with your team leaders and housekeepers.
OUR MISSION
At Unicorn, we believe that hospitality is more than just a service—it’s a promise. We are the operational backbone of some of Europe’s most forward-thinking hotel brands: the partner guests never see, but always feel. From immaculate rooms to seamless remote check-ins, we deliver Hotel Operations-as-a-Service—housekeeping, maintenance, and guest operations—white-labeled under our partners’ brands.
WAS DU VERANTWORTEST
Lead, supervise, and develop a multicultural housekeeping team
Ensure rooms and shared spaces consistently meet cleanliness and quality standards
Plan staff schedules and manage workforce requirements
Track and improve KPIs such as quality, cost efficiency, and team performance
Manage stock, linen, and supplier relationships
Ensure safety, compliance, and smooth day-to-day operations
Together with the second Operations Manager for Housekeeping, you are responsible for the Berlin hotels
WER DU BIST
You have proven experience in the hotel, serviced apartment, or hospitality industry and several years of experience in housekeeping. You can clearly demonstrate which decisions have led to your success in this field. You've already worked as a housekeeping manager—you know which cleaning products to use where.
5+ years of housekeeping experience
Previous experience working as a Housekeeping Manager
Strong leadership and coaching skills
Confidence in working with KPIs and basic operational systems
A practical, organized, and process-driven mindset
Fluency in English and German or other languages are a plus
Flexibility to work on busy days and weekends when needed
You are currently working in Berlin or have worked in Berlin for more than 5 years
WARUM UNICORN
We’re building the next generation of hospitality services—with both feet firmly on the ground. We’re founder-led and profitable, which means we focus on margins, quality, and efficiency—not headlines. You’ll find a team that takes pride in getting the details right, treats every guest interaction as a promise kept, and believes that the best companies are built by people who truly care.
Working with a wide variety of brands in the serviced apartment industry
It's fun to work here.
Travel allowance.
Bonus potential linked to performance KPIs.
Company laptop, phone, and operational support.
Opportunity to grow with Unicorn as we expand in Germany and Europe.
Salary is negotiable within the range listed above, depending on experience 3,500€-4,200€ gross per month.
- Department
- GER - Unicorn Hospitality Group Germany
- Locations
- Berlin
- Positions
- 1
Colleagues
Berlin
About Unicorn Hospitality Group
Unicorn Hospitality was born with one crazy dream: to flip hotel operations on its head and bring back the magic of hospitality. We don’t just clean rooms. We build experiences. We take care of the heartbeat of every hotel — housekeeping, maintenance, guest care, management for hire, operations — and we do it with passion, precision, and a smile.
Our model? Hotel Operations-as-a-Service (HOaaS): a new way to run hotels, flexible, human-first, and built for the next generation of hospitality brands.